General Procedures

Company will evaluate Customer's inquiry or request for services and make a preliminary assessment as to (1) whether Company is equipped to handle the inquiry or request for services and (2) whether it can be handled over the internet via ftp, http or other remote connectivity or if a home/office on-site visit is required.

If Company is unable to handle Customer's inquiry or request for services, Company will inform Customer of such. If Company has resources available, we will provide that information to Customer at our discretion. Resources include, but are not limited to, one or more related help URLs, or the name or phone number or email address of a company or an individual that may be able to offer assistance.

If Company is able to handle Customer's inquiry or request for services over the phone or by other remote means, Company will (1) gather billing information unless it is already on file and will send an invoice via email for one-half of the amount due before work begins then send a bill to Customer for the remaining one-half of the amount due upon completion of the work unless other payment terms have been discussed and agreed upon in writing between Customer and Company. Other payment terms include, but are not limited to, per project fee schedule(s). If payment is not received in a timely manner, Customer's account will be flagged and future phone and other remote services will require full prepayment. Review our Payment policy below.

If a home/office on-site visit is required for Company to handle Customer's inquiry or request for services, Company will (1) gather location information unless it is already on file, (2) travel and document mileage to Customer's site, (3) complete requested service(s) and (4) bill and receive payment from Customer for provided services including any travel reimbursement, if applicable. Travel reimbursement includes, but is not limited to, on-site visits outside Odessa, Ukraine. Review our Payment policy below.

Prices

Fees are flat, hourly or per-project based unless otherwise indicated. Pricing is indicated throughout this site where services are offered.

Company reserves the right to change prices at any time and without notice.

Payments

Fees are billed with one half due in advance, and the remaining half due 
upon final site approval by the customer. Payment in full must be received 
before final site installation.

Customer is responsible for all money owed on his or her account from the time it was established to the time that Customer notifies Company in writing for a request of termination of services.

Should Customer's account fall into a past due status for a period of fifteen (15) days or more, Company reserves the right to discontinue service(s) and/or remove any or all web pages from the web server without notice and/or require full prepayment on all future services. At least one (1) notification via email may be sent to Customer as a reminder but Company is not required to do so.

Payments accepted only in U.S. Dollars via the Western Union Money Transfer service.

Cancellation

Company reserves the right to cancel service at any time. Any monthly pre-paid fees, excluding the month of cancellation, will be refunded to the Customer if the Company institutes it's right of cancellation. If cancellation is due to the Customer violating any part of the Company's policies, the Customer will not be entitled to any refund.

For accuracy and security precautions, any cancellation initiated by Customer must be done in writing via USPS and must include the valid signature of the primary contact of the account, account name, reason for cancellation, and the zip/postal code of the primary contact.

Lawful Purpose

Company reserves the right to refuse service to anyone. Company will only provide services for lawful purposes. Transmission of any material in violation of any State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Company will not provide services for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable, including, but not limited to pornography, satanic materials, and any and all materials of an adult nature. The designation of any materials as such described above is left entirely to the discretion of Company.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Company, its affiliates, agents, customers, owners and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to Customer, its agents, employees or assignees. Customer agrees to defend, indemnify and hold harmless Company against liabilities arising out of; (1) any injury to person or property caused by any service distributed in connection with Company; (2) any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party and; (3) copyright infringement.

Disclaimer

Company will not be responsible for any damages your business may suffer. Company makes no warranties of any kind, expressed or implied for services we provide. Company disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions. Company reserves the right to revise its policies at any time.

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